Flix2day Privacy Policy – Protection of Malaysian Users' Information
Last updated: 1 January 2026
This Privacy Policy explains how flix2day collects, uses, stores, and protects the personal information of our platform users. By registering for or using the flix2day platform, you agree to the practices described in this document. We encourage you to read this policy in full before using our services. Protecting your privacy is our top priority in every aspect of platform operations.
Information We Collect
During registration, we collect your full name, date of birth, email address, phone number, and identification details required for identity verification. This information is used to manage your account and ensure the platform is only accessed by eligible users. All information provided must be accurate and up to date at all times.
We collect information related to financial transactions in MYR (RM), including deposit and withdrawal records. flix2day does not directly store credit card details or bank account information, as payment processing is handled by registered, secure third-party payment providers. All transactions are logged for audit and security purposes.
Our platform automatically records technical information such as device type, operating system, browser type, IP address, and usage data. This helps us identify technical issues, prevent fraud, and improve the overall user experience. This technical data is not used to directly identify you personally.
We record information about your activity on the platform, including bets placed, games played, login times, and interactions with platform features. This data is used to personalise your experience and support platform analysis for ongoing improvements. All activity data is stored securely and is not shared without consent.
How We Use Your Information
Flix2day uses the information collected for various legitimate and necessary purposes in operating the platform. Each use of information is based on service requirements or legal obligations applicable to platform operations in Malaysia. Specifically, your information is used for the following purposes:
- Verifying user identity and processing new account registrations securely and transparently.
- To process deposits and withdrawals in MYR (RM) through approved payment channels.
- To provide customer support and respond to enquiries or complaints within a reasonable timeframe.
- To detect and prevent fraud, money laundering, and any misuse of the platform.
- To send account-related notifications, service updates, and relevant promotional information to users who have opted in.
- To comply with legal and regulatory requirements applicable to platform operations in Malaysia.
- To improve platform performance and tailor the user experience based on usage patterns.
Flix2day will not use your information for purposes unrelated to platform operations without your prior consent. We are committed to ensuring responsible and ethical use of data at all times.
Use of Cookies and Tracking
The flix2day platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you browse our platform. Several types of cookies are used to ensure the platform runs smoothly and securely for all users.
Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are essential for the platform to operate.
To collect anonymised data on how users interact with the platform, helping us improve functionality and the interface over time.
To save user settings and preferences such as language and display options, providing a more personalised browsing experience.
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the flix2day platform and cause some features to not work as expected.
Data Storage, Security and Sharing
Flix2day takes the protection of users' personal information seriously. All data is stored on servers secured with industry-standard encryption and strict access controls. Access to user information is restricted to staff who require it to perform their duties, and all staff are bound by confidentiality agreements.
We retain your information for as long as your account is active or as needed to provide our services. When an account is closed, we will delete or anonymise your personal information within a reasonable period, unless we are required by law to retain it longer for audit or compliance purposes.
Regarding the sharing of information, flix2day does not sell or rent your personal information to third parties for marketing purposes. However, we may share necessary information with the following parties:
- Selected payment service providers for processing financial transactions in RM securely.
- Regulatory authorities or governing bodies where required under applicable Malaysian law.
- Technical service providers involved in platform operations and maintenance, subject to strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a flix2day platform user, you have certain rights regarding the personal information we hold about you. These rights are part of our commitment to privacy and transparency in managing user data in Malaysia.
You have the right to request a copy of the personal information we hold about you at any time. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you have the right to request a correction promptly through your account section.
You may request the deletion of your personal information, subject to legal requirements that may prevent full deletion in certain circumstances.
This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any significant changes through the platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
To exercise any of these rights or for any privacy-related enquiries, please contact our support team through the platform after log in, or refer to FAQ page us for more information. You may also reach us by email at: [email protected]. We are committed to responding within seven business days for all privacy-related enquiries received.
If you don't have an account yet and would like to enjoy flix2day's services, you can register a new account today, quickly and easily through our mobile platform.